In plain English
This status shows that the problem is no longer just being noticed or generally investigated. The incident is known, and what is causing it has been worked out.
In context
Here, identified marks the stage where the provider has already determined the source of the telecom incident.
- Situation
- Responding to outages, degraded service, diagnostics, support tickets, and restoration updates
- What it communicates
- marks the stage after the provider has found the source.
Meaning limits
By itself, identified does not say whether the incident has been resolved yet.
Examples
“By mid-morning, the phone-service outage was identified as stemming from a cut cable, but customers were still without service.”
“After tracing the disruption to a cut cable, the provider treated the incident as identified and moved on to repair work.”