In plain English
This means making sure a person really is who they say they are for a particular account. It is about confirming that they are the account holder or another person they claim to be in relation to that account.
In context
Here, "verify identity" labels the step where the user's claimed relationship to the account is checked to confirm that they are the account holder or other person they say they are.
- Situation
- Account recovery, locked-account support, reactivation, and closure requests
- What it communicates
- labels the step that checks the user's identity
Meaning limits
By itself, this term does not establish whether the person will be allowed to recover, reactivate, close, or otherwise access the account afterward.
Examples
“During the call, the agent verified his identity as the joint holder of the account.”
“The next step is to verify identity by checking the caller's claimed relationship to the account.”