In plain English
This is a change to a more advanced level within a plan's tier structure. It refers to moving upward from the current level, not staying on the same one. The thing being changed is the customer or account's plan tier.
In context
Here, "upgrade" communicates an offer to move the customer or account to a higher plan tier.
- Situation
- Managing subscriptions, trials, renewals, proration, upgrades, and cancellations
- What it communicates
- offers moving to a higher plan tier
Meaning limits
The term itself does not say which higher tier is involved or whether the change will occur.
Examples
“At the customer's request, the agent upgraded the account from the basic plan to the premium plan.”
“The agent said they could upgrade the account to the next tier.”