In plain English
A requested change and an active change are not the same thing. This status shows that a move to a higher plan has been asked for, but the account or subscription is still waiting for the new plan to start.
In context
In plan administration, it reports that the account or subscription has a requested move to a higher plan that is still in progress and not yet active.
- Situation
- Plan membership, team seats, ownership transfer, and subscription administration
- What it communicates
- reports an in-progress higher-plan change in plan administration
Meaning limits
By itself, this status does not say when the higher plan will begin or whether the change will be completed.
Examples
“Two days after he requested the higher plan, the subscription still showed upgrade pending instead of Premium.”
“After the customer asked to move from Basic to Plus, the administrator recorded the account as upgrade pending.”