In plain English
It means staff get the room ready for bedtime rather than for daytime use. They usually open the bed for sleeping and do a few small tidying jobs in the room that evening.
In context
In that listing, it indicates that the hotel offers evening room preparation for the night by staff.
- Situation
- Booking hotels, reading room and rate labels, checking in, and using amenities
- What it communicates
- labels an evening room service in higher-end listings.
Meaning limits
The term itself identifies this kind of nighttime room preparation, not the exact details of how it is carried out.
Examples
“After dinner, the guest returned to find that turndown service had opened the bed and tidied the room for the night.”
“The suite includes turndown service each evening.”