In plain English
It means the provider's service is not working normally for users. The loss can be complete or only affect part of the service. It happens because something is wrong in the provider's network or systems.
In context
Here, it reports that the broadband service is wholly or partly unavailable because of a problem in the provider's network or systems.
- Situation
- Installing broadband, activating service, using routers, and reading connection status
- What it communicates
- reports a disruption affecting normal broadband service.
Meaning limits
The term alone does not say how long the unavailability will last or whether all users are affected.
Examples
“A fault in the provider's network caused a service interruption that cut off home internet but left phone calls working.”
“Engineers were investigating a service interruption affecting broadband users in the west of the city.”