In plain English
Instead of asking staff to make the change, the traveller does it personally through an online system. The booking already exists, and the change is to another travel booking.
In context
Here, it names the option to change an existing disrupted travel booking online to a different one without using an agent.
- Situation
- Changing trips, requesting refunds, reading disruption options, and handling travel documents
- What it communicates
- names the option to rearrange a disrupted trip directly in the website or app.
Meaning limits
The term itself does not indicate whether any particular replacement booking can be chosen.
Examples
“After the schedule change, the family used self-service rebooking to move their existing tickets to a later flight online instead of calling an agent.”
“When his first train was cancelled, he chose self-service rebooking rather than queue for an agent.”