In plain English
This is the customer's ask to give back something they bought. It refers to the request itself, not the item or the return action.
In context
Here, "return request" names the submitted case about the customer's request to send a purchased item back to the seller.
- Situation
- Requesting returns, exchanges, refunds, replacements, and store credit
- What it communicates
- Names the submitted return case in the portal.
Meaning limits
The term alone does not establish whether the item will be returned or whether the seller will accept the request.
Examples
“After finding a crack in the vase, she filed a return request but kept the item until the seller replied.”
“The agent added the receipt photo to the return request after the customer called again.”