In plain English
It marks the point when the item is back with the seller. The status is about the seller having the item after the customer sent it back.
In context
Here, it reports that the retailer has the item the customer returned.
- Situation
- Requesting returns, exchanges, refunds, replacements, and store credit
- What it communicates
- Reports that the retailer has received the returned item.
Meaning limits
By itself, this status does not say anything about any later decision or result.
Examples
“After the customer sent the pan back, the order was marked as return received, but the refund had not been decided yet.”
“By noon, the retailer had the returned vase logged as return received.”