In plain English
This means the return is limited to getting another of the same item. It does not include getting money back. It describes a return outcome with only that one option.
In context
Here, it communicates that the retailer is classifying the issue as one where a returned item can only be exchanged for the same item, not refunded.
- Situation
- Requesting returns, exchanges, refunds, replacements, and store credit
- What it communicates
- Classifies the issue as replacement-only in the retailer's after-sales handling.
Meaning limits
This term only identifies the allowed return result, not whether the item can in fact be returned.
Examples
“The cracked lamp was replacement only, so the seller sent the same model rather than a refund.”
“After inspecting the fault, the retailer marked the return as replacement only.”