In plain English
This means the customer has already asked to get their money back. The order or payment is marked to show that the request exists, but the money has not been returned yet.
In context
Here, it reports that the customer has submitted a request to have the money returned and that the refund is still not complete.
- Situation
- Requesting returns, exchanges, refunds, replacements, and store credit
- What it communicates
- Reports that a money-back request has been submitted.
Meaning limits
By itself, this status does not show that the refund has been approved or paid back.
Examples
“After the buyer asked for her money back, the order was marked refund requested until the transfer was actually sent.”
“By Friday, one charge on the account still showed refund requested after the customer had asked for the money back on Monday.”