In plain English
This explains when money paid by a customer for goods or services is returned. It states whether a return of that money is available and the conditions for it.
In context
In this use, “Refund Policy” names the policy stating whether money paid for the goods or services will be returned to the customer and under what conditions.
- Situation
- Understanding standard terms notices, acceptance controls, disclosures, and policy references
- What it communicates
- names the linked policy about refunds near a purchase or order action.
Meaning limits
The term itself does not establish that money will be returned in any particular case.
Examples
“The Refund Policy gives customers their money back for faulty goods but not for custom-made items.”
“Under the Refund Policy, a customer who cancels a booking two days early may have the fee returned.”