In plain English
This status shows that the payment reversal is underway. The refund is being handled, but the customer has not received the money back yet.
In context
Here, "refund pending" reports that the refund is currently being processed and the money has not yet been returned to the customer.
- Situation
- Requesting returns, exchanges, refunds, replacements, and store credit
- What it communicates
- Reports that the refund is currently being processed.
Meaning limits
By itself, this status does not say when the money will be returned to the customer.
Examples
“The card payment still showed refund pending, and her balance had not changed.”
“When he asked about the cancelled order, the agent confirmed it was refund pending.”