In plain English
Money is temporarily put back into the account while a disputed payment is being reviewed. The amount can be all of the disputed payment or only part of it. It remains temporary until the dispute is finally decided.
In context
Here, it reports that a temporary credit for all or part of a disputed payment amount has been added back to the account while the dispute is still being resolved.
- Situation
- Handling verification holds, payment disputes, chargebacks, reversals, and failed refunds
- What it communicates
- reports a temporary dispute-related account credit
Meaning limits
The term alone does not establish the final outcome of the dispute or whether the temporary credit will ultimately stay on the account.
Examples
“With provisional credit issued for half the disputed charge, the account balance rose while the case was still under review.”
“After the duplicate payment was challenged, provisional credit was issued and the claim stayed open.”