In plain English
It means a telecom service is not usable as it should be for the people trying to use it. The loss can be complete or only affect part of the service, but users still experience it as service being unavailable.
In context
Here, outage reports that the telecommunications service in that area is unavailable to users, either fully or in part.
- Situation
- Responding to outages, degraded service, diagnostics, support tickets, and restoration updates
- What it communicates
- reports that service is down in the area.
Meaning limits
By itself, the term does not say what caused the unavailability, how many users are affected, or when service will be restored.
Examples
“During the outage, voice calls still connected, but mobile data did not.”
“An outage in the eastern suburbs left mobile users unable to send texts for most of the morning.”