In plain English
Here, "on file" means kept in the organisation's records. So "not on file" says the relevant insurance details are absent from the insurer's or provider's records.
In context
Here, it reports that the looked-up referral or authorization information is not recorded in the insurer's or provider's records.
- Situation
- Checking provider networks, authorization, referrals, eligibility, and preapproval states
- What it communicates
- indicates that the looked-up referral or authorization record is not present in the system.
Meaning limits
By itself, this status does not say why the information is absent from the records.
Examples
“At registration, the clerk found that her insurance card number was not on file with the provider.”
“The scheduler checked with the insurer, but the referral was not on file.”