In plain English
A payment dispute is tracked as an individual case, and the seller can send a reply about that case. This term means that reply has been received for that particular dispute.
In context
Here, it reports that the seller’s reply for that payment dispute case has been received.
- Situation
- Handling verification holds, payment disputes, chargebacks, reversals, and failed refunds
- What it communicates
- reports that the seller's reply has been added to the case
Meaning limits
By itself, this term does not say what the reply contains or what decision will follow.
Examples
“The case changed to merchant response received after the seller answered the payment dispute, but no decision had been made yet.”
“After checking the dispute record, the analyst saw merchant response received and left the case for later review.”