In plain English
This means there is an important mismatch between what was described and what actually arrived. The difference must be significant, not minor. It is used as a reason for making a protection claim.
In context
Here, it labels the buyer's reason for saying the received item differs in a significant way from how the seller described it in the listing.
- Situation
- Using marketplace listings, seller messages, ratings, reviews, and buyer protection
- What it communicates
- labels a buyer's reason for reporting a mismatch with the listing
Meaning limits
The term alone does not say why the mismatch happened or who is responsible for it.
Examples
“Her claim cited item not as described because the jacket that arrived was nylon, not leather.”
“When the parcel contained a refurbished speaker instead of the new one shown in the listing, the buyer selected item not as described.”