In plain English
This means the carrier has started an official review of a problem reported about the shipment. The matter is now being looked into by the carrier in a formal way.
In context
Here, it reports that the carrier's formal review of the shipment issue has started.
- Situation
- Handling delivery attempts, address problems, damage, loss, holds, and returns
- What it communicates
- reports that a carrier case review has started
Meaning limits
By itself, this status does not say what the problem is or what the outcome of the review will be.
Examples
“After the sender reported the parcel missing, an investigation was opened by the carrier.”
“The sender received notice that the carrier had opened an investigation into the damaged shipment.”