In plain English
This is a forecast rather than the fix itself. It gives the date and time the provider currently expects the reported service problem or support request to be solved.
In context
Here, it communicates the provider's estimated date and time for solving the reported case.
- Situation
- Responding to outages, degraded service, diagnostics, support tickets, and restoration updates
- What it communicates
- labels the provider's target time for fixing the case.
Meaning limits
The term by itself does not guarantee that the problem will actually be solved by that time.
Examples
“The service outage was still active after the expected resolution of 18 April at 18:00.”
“For the reported line fault, support later moved the expected resolution to 09:30 tomorrow.”