In plain English
This is a decision state for a request to swap an item that was bought for a different item. It means the retailer has said yes to that replacement request.
In context
Here, "exchange approved" reports that the retailer has accepted the request to replace the purchased item with another item.
- Situation
- Requesting returns, exchanges, refunds, replacements, and store credit
- What it communicates
- Reports that the retailer has accepted the exchange request.
Meaning limits
By itself, this status does not identify the replacement item or any further outcome beyond acceptance of the exchange request.
Examples
“The clerk marked her toaster request exchange approved for a different model instead of processing a refund.”
“Only her toaster request came back exchange approved; the kettle request was denied.”