In plain English
It refers to giving material that helps show why one side's position in the dispute should be accepted. That material is documents or other proof, and it is provided to support a claim or a response in the payment dispute case.
In context
Here, "evidence submitted" reports that documents or other proof have been provided to support a claim or response in the payment dispute case.
- Situation
- Handling verification holds, payment disputes, chargebacks, reversals, and failed refunds
- What it communicates
- reports that supporting material has been added to the case
Meaning limits
By itself, the term does not show whether the submitted material is sufficient, accepted, or persuasive.
Examples
“The evidence submitted with the seller's response to the payment dispute included invoices and proof of delivery.”
“After the buyer disputed the payment, the seller submitted evidence from the order file.”