In plain English
This means a challenge to a payment has been taken in after someone submitted it. The focus is on the dispute being received, not on judging it or resolving it.
In context
Here, it reports that a submitted challenge to a payment transaction has been received and logged.
- Situation
- Handling verification holds, payment disputes, chargebacks, reversals, and failed refunds
- What it communicates
- reports that a submitted dispute has been logged
Meaning limits
By itself, this term does not say whether the dispute is valid or how it will be decided.
Examples
“Two disputes were received for the same card payment, and neither has been decided.”
“Yesterday's log included one dispute received for the taxi fare.”