In plain English
The dispute has not reached an outcome yet. It is still waiting for a final determination.
In context
In this use, it marks a payment dispute case as not yet decided and still awaiting a final determination.
- Situation
- Handling verification holds, payment disputes, chargebacks, reversals, and failed refunds
- What it communicates
- labels a dispute case awaiting a final determination
Meaning limits
By itself, this status does not indicate which way the final decision is likely to go or when it will be made.
Examples
“After a month, the payment dispute was still decision pending, unlike the others that had already been decided.”
“Because the chargeback remained decision pending, the clerk did not close the file.”