In plain English
This is an amount taken off the bill as a goodwill adjustment. It is discretionary rather than automatic, and it is usually used to lower charges after a service problem or complaint.
In context
Here, it denotes a discretionary goodwill credit applied to the telecommunications account to reduce charges, usually after a service problem or complaint.
- Situation
- Reading telecom bills, usage, overage, credits, contract period, and payment status
- What it communicates
- labels a discretionary credit shown on the account.
Meaning limits
The term alone does not state the amount of the reduction or the specific reason it was given.
Examples
“After repeated service outages, the provider added a courtesy credit to her mobile bill.”
“Following his complaint about the long outage, a courtesy credit was applied to the account.”