In plain English
It means officials are still dealing with the case as part of the formal process. Work on it is ongoing, and no final result has been made yet.
In context
Here, it reports that the application is still being handled by the service and does not yet have a final outcome.
- Situation
- Navigating benefits and public-service applications, evidence requests, and decision status
- What it communicates
- reports that the application is currently being handled by the service.
Meaning limits
This status by itself does not show what the final decision will be or when it will be reached.
Examples
“Her housing application is still being processed, so the office has not reached a final decision.”
“When he contacted the service, they said his application was still being processed.”