In plain English
This status means a dispute case is paused until the seller sends a reply. It names the case's current stage, not the result. The waiting is specifically for the merchant's response to the dispute.
In context
Here, it labels a dispute case whose current status is that it is waiting for the merchant's response to the dispute.
- Situation
- Handling verification holds, payment disputes, chargebacks, reversals, and failed refunds
- What it communicates
- labels a dispute case waiting for the seller's reply
Meaning limits
By itself, this status does not say whether the merchant will respond or how the dispute will be decided.
Examples
“Although the cardholder had filed the dispute, the case was still awaiting merchant response.”
“After checking the file, the analyst left the case awaiting merchant response.”