In plain English
This status means the insurer is still missing some relevant details or documents. Until that information is provided, the claim is not ready for assessment or a decision.
In context
Here, it signals that the insurer has asked for more relevant details or records before the claim can be assessed or decided.
- Situation
- Submitting claims, evidence, estimates, and following claim status
- What it communicates
- signals that more details or records have been requested for the claim
Meaning limits
By itself, this status does not say whether the claim will later be approved or denied.
Examples
“The claim was marked additional information required, not denied, because the insurer was still waiting for the missing receipts.”
“After the medical report was left out, the insurer changed the file to additional information required and asked for a copy.”