In plain English
This means the review cannot be finished yet because something needed is still missing. The insurer is waiting for more details before making a decision on the insurance request.
In context
Here, it reports that the submission has a request from the insurer for more information needed for review or a decision.
- Situation
- Checking provider networks, authorization, referrals, eligibility, and preapproval states
- What it communicates
- reports that the submission has a follow-up information request attached.
Meaning limits
By itself, this status does not identify the specific information the insurer wants.
Examples
“When the insurer asked for a copy of the police report before deciding on the claim, it moved to additional information requested.”
“Because her submission was marked additional information requested, she called to find out what the insurer still needed.”