Sep 26, 2025Ever had a casual line in an email or call read back as a recommendation or rumor confirmation? This lesson gives you a desk-ready toolkit to separate facts from opinions, know when to “cannot comment,” and keep every message FCA‑aligned under pressure. You’ll get crisp explanations, real‑world scripts and dialogues, and quick exercises with instant feedback to lock in the habit. Outcome: respond faster and safer—fact-forward when it’s public, framed when it’s a view, silent when it risks MNPI.

Sep 26, 2025Worried that a casual “buy here” on a recorded line could read as advice? In this lesson, you’ll learn exactly how to replace high‑risk verbs and suitability cues with framing, attribution, and conditionality—plus when and how to deploy recorded‑line, risk, rumor, and MNPI guardrails. You’ll move through crisp explanations, desk‑real examples and dialogue, and targeted drills with instant feedback so you can speak clearly, add value, and stay compliance‑safe on every call.