Ever worry that the same update sounds cautious to the PRA but evasive to the OCC? This lesson shows you how to calibrate tone strategically—formal, governance-centered for the PRA; direct, owner-and-deadline driven for the OCC—so your emails land with credibility and reduce follow-ups. You’ll get a clear framework, micro-level language cues, side-by-side examples, and targeted exercises to test your judgment. Finish able to diagnose the regulator, tune your sentences, and deliver messages that pass scrutiny on the first read.