Ever had an off‑agenda issue derail a regulatory meeting—or wished you could calm rising tensions without sounding partisan? In this lesson you’ll learn precise, auditable phrasing to preserve agenda integrity, park or document unexpected points, and de‑escalate conflicts so meetings remain fair and traceable. You’ll get a compact framework, scripted openings/closings and polite pushback lines, real‑world examples, and short exercises to practice using these regulator‑grade phrases under pressure.