Sep 17, 2025Ever had to explain HEMS without sliding into promises or advice? This lesson gives you boardroom-ready language to anchor, scope, and boundary distribution conversations—clearly, neutrally, and jurisdiction-agnostically. You’ll get a concise HEMS breakdown, vetted phrase banks for real scenarios, and micro-drills plus a mini role-play to lock in delivery. Finish confident you can set expectations, request documentation, and decline or defer—cleanly, compliantly, and on-message.