Do your CAPA tickets blur remediation and mitigation, leaving teams uncertain and audits unconvinced? In this lesson, you’ll learn to label, word, and verify actions with precision—eliminating root causes or explicitly containing risk using SMART, Jira-ready language. Expect crisp definitions, decision tests, phrasing patterns, a mini worked example, and targeted exercises to confirm mastery. You’ll leave able to draft auditable CAPA items with clear owners, timelines, and closure criteria that prevent recurrence and reduce blast radius under pressure.