Do your incident summaries stall decisions because they lack clear, defensible impact numbers? This lesson gives you a practical playbook to quantify impact in executive terms—customers, dollars, SLAs—and present it in a one-page, audit-ready format. You’ll learn a five-field template, see real-world examples and model bullets, and practice with targeted exercises to solidify confidence and precision. Expect concise explanations, decision-focused samples, and checks for auditability and audience tailoring.